Version 4.0 & up Help
You can also find software shortcuts here and find out what some common error messages mean here
 
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1. Can I create a marginless card in Version 4.0? (does not apply to Versions 5 & up)
2. Can I open my .ccf files I created in Version 3.0 with the new Version 4.0?
3. Can I edit graphics from within the 4.0 Version to create my own custom "look"?
4. Will Version 4.0 "detect" that Version 3.0 is installed and "upgrade" me?
5. Can I keep Version 3.0 installed on my system if I am using 4.0 also?
6. Why is Print Premium 2 so much like CAC V4 - what is the difference?
7. Will the projects I have downloaded from the CAC Friends Download Center work in the new Version 4.0?
8. What is the difference between the Version 4.0 Platinum, Gold, Plus and Standard?
9. What if I buy the Gold Version and then decide I want the Platinum? (does not apply to Versions 5 & up)
10. Can I import my address book from Version 3.0 into Version 4.0?
11.Can I do a full install of Version 4.0, and how much space will it take up on my hard drive? TAKE NOTE (does not apply to Version 6 & up)
12.Will Version 4.0 open up my Printmaster saved projects? See our Compatibility chart for more info.
13. How can I stop Version 4.0 from changing my desktop colors when I run the program? (does not apply to Versions 5 & up)
14. Can I paste text from Version 4.0 to Version 3.0, and vice-versa?
15. Why can't I find backpage art in Version 4.0? (does not apply to Versions 5 & up)
16.My graphics "disappear" as I zoom in and out, how can I fix this?
17. How can I paste graphics from Version 4.0 to Version 3.0 without the black background?
18. How can I tell if a card in the project gallery is in half or quarter fold format?
19. I bought add on packs in Version 3.0, how can I access them in Version 4.0?
20.How can I stop the introductory "video" from playing when I start the program? (does not apply to Versions 5 & up)
 
 
 
 

1. Can I create a marginless card in Version 4.0?
Yes you can! Learn how to step by step in Version 4.0 How To's
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2. Can I open my .ccf files I created in Version 3.0 with the new Version 4.0?
No you cannot, the new version 4.0 is made by a different software company than version 3.0 - and the file systems are not compatible.
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3. Can I edit graphics from with the 4.0 Version to create my own custom "look"?
Yes you can! The photo editing tools are not just for photos. Learn how to step by step in Version 4.0 How To's
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4. Will Version 4.0 "detect" that Version 3.0 is installed and "upgrade" me?
The new Creatacard will NOT detect previous versions on your computer when it installs, and it will NOT convert you current .ccf files that you currently open with CAC versions 2.0 and version 3.0.
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5. Can I keep Version 3.0 installed on my system if I am using 4.0 also?
You can successfully run both versions on your computer at the same time - they are 2 totally different programs, they use a different programing language (engine) and they use different file systems.
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6. Why is Print Premium 2 so much like CAC V4 - what is the difference?
Some questions have arisen on the new Print Premium 2 - that is is very much like Creatacard version 4 Gold, the only difference I have found is that Print Premium does not offer multimedia online cards.
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7. Will the projects I have downloaded from the CAC Friends Download Center work in the new Version 4.0?
No, they are in a format not recognized by the new Version 4.0.
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8. What is the difference between the Version 4.0 Platinum, Gold, Plus and Standard?
Here is a features comparision chart:
Creatacard 4.0 Comparision Chart
 

Plat 4.0 

Gold 4.0

Plus 4.0

Standard 4.0

 Total Project Possibilities
 500,000+ 400,000+ 250,000+  100,000+
Project Types Craft Cards Self Mailers Web Pages Gift Enclosures Multimedia Cards Screen Savers
 
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20

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5
 Features
Find-a-Project
Photo Workshop
Photo Organizer
Spell Check
Borders Plus
Year you were born
Address Book/Mail Merge
Forget Me Not Reminders
Online Greetings
 
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no

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9. What if I buy The Gold Version and then decide I want the Platinum?
There is an option from within the program to "upgrade" the Gold to the Platinum for 9.99. You can use your modem for the upgrade or call TLC. The complete instructions are given in the program.
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10. Can I import my address book from Version 3.0 into Version 4.0? (Bev)
Yes you can! Go to your start menu, select Programs, CAC 3, Forget me not export. In the File export screen the file name should be fmnot.csv (Comma separated). This .csv extension is the key. Save it. Then when you select import address book in the CAC 4 you are browsing for the fmnot.csv file when you locate it click on import and your address book should show up in CAC 4. This method worked for me.
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11. Can I do a full install of Version 4.0, and how much space will it take up on my hard drive?
Yes, you can fully install Version 4.0. It will take up about 2GIG of space on your hard drive, but there will be no CD switching. But please note: TLC will not provide technical support if you have a full install (company policy)
Instructions:
Install the program to the directory and drive of your choice.
After installing. leave the install CD in the CD-rom drive, and open Windows Explorer.
Double-click on your cd-rom drive letter, and it will tell you, in the right window, what's on the CD...there should be a CONTENT folder. Double-click to open the content folder.
Now, in the left window, go to where you installed the program. You will see a "CONTENT" folder within the main folder. For example - I installed in C:\CACV4 so my CONTENT folder would be here C:\CACV4\CONTENT
Now, what you may need to do, is go back to your cd-rom drive letter's CONTENT...select everything in the CONTENT folder, and drag it to the "other" CONTENT folder (the one under AG Creatacard). It will copy those files there.
So what you are basically doing is copying all the files in the CONTENT folder from the CD to the CONTENT folder where you have CAC V4 installed. Do the same thing for the second CD - copy of of it's CONTENT folder to the CONTENT folder where you have CAC installed.
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Something to keep in mind - the first time you run the program after you do this it may ask for the CD, just click cancel and it will not ask again. This full install works for ALL the NEW AG line - Print Premium 2, Spiritual Expressions 2, Crafts 2... (except CAC V2 and V3).
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12.Will Version 4.0 open up my Printmaster saved projects?
Yes, Printmaster and Creatacard Version 4.0 use the same file system. Choose to open from disk and search your system for where you have your Printmaster projects saved. See our Compatibility chart for more info.
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13. How can I stop Version 4.0 from changing my desktop colors when I run the program?
If you want to disable the program from changing your desktop colors to the bright aqua/purple scheme there are 2 files to remove from program files\broderbund\creatacard (and the respective directories for the other programs). They are colors.clr and an application file called Colorwatcher. You can place them somewhere else (in another folder) in case you change your mind and what to restore this feature.
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14. Can I paste text from Version 4.0 to Version 3.0, and vice-versa?
Yes, you can.
From Version 4.0 to Version 3.0
If you double click the box and highlight the text THEN cut and paste from
V4 to V3, you can edit.
If you just highlight the text BOX and copy it, it will paste as a bitmap,
you cannot edit.
From Version 3.0 to Version 4.0
From V3 you cannot COPY highlighted text (try it - no copy button), you can
only copy the text box - and once pasted into V4 it cannot be edited UNLESS
you take the text box from V3 to V4 and then open a NEW text box in V4 and then paste the text in.
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15. Why can't I find backpage art in Version 4.0?
That is because there is none!! Thanks to Cathy & Linda for providing a backpage art file - Download here (1.23MG zipped) Instructions on using this file here.
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16. My graphics "disappear" as I zoom in and out, how can I fix this?
This was happening to me and it was very irritating when I was trying to line things up. You need to slow down your graphics acceleration. Here is how you do this:
Right click the "My Computer" icon on your desktop
Choose "Properties"
Choose the "Performance" tab
At the bottom in "Advanced Settings" choose "Graphics"
Here you can slow down the hardware acceleration of your graphics.
Just drop down one notch and see if this fixes it. I had to drop down 2 to stop it, but now I have no problems - and this did not effect the overall performance of my PC.
Please note: When this works that generally means that the video driver is out of date. Many of the video drivers become out of date and so they end up giving screwy results with graphics. CAC4 is so graphic intensive that the graphics make older video cards/drivers go nuts. Most of the time this solution will work, and when it does work (by turning down the video accel.) you have to go and download the new drivers for the card. Most computer manufacturers or 3rd party video card vendors have the updated drivers. The only ones that this doesn't work well on are the old Cirrus Logic 54xx series which they haven't made video drivers for since 97.
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17. How can I paste graphics from Version 4.0 to Version 3.0 without the black background?
After copying, you'll have to choose the Insert Photo option in CAC3. Then the Paste from the Clipboard option.
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18. How can I tell if a card in the project gallery is in half or quarter fold format?
There are 2 ways to tell:
From the Project Gallery: right click on the card while in the project gallery, go
to properties. The first line is the card file name with an extension. Half
fold cards have a .hcr extension, quarter fold cards have a .car extension.
From the Creative Workshop: click to save your project and see what format it will save the card in.
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19. I bought add on packs in Version 3.0, how can I access them in Version 4.0?
The variety packs that were purchased in Version 3.0 cannot be accessed with Version 4.0, since these are 2 different interfaces. But there is something you can do, call the AG Unlock line at 800-888-0436 and explain to them the packs you paid to unlock in Version 3.0, and you want them unlocked in Version 4.0. From what I hear they are happy to do it at no charge.
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20.How can I stop the introductory "video" from playing when I start the program?
While in Windows Explorer go to the program directory
find the user00x folder, there is a user.ini (configuration setting) file.
There is a line under configuration that has ShowMovie=0 if there is a
number 1 change it to zero and the movie will stop playing, the next time you
open the program.

Common Error Messages
exception 10h in module msvcrt.dll
- Generally this is video card related, having to update the video driver
exception 10h in module unknown.dll
- Generally printer related, needing to update the printer drivers since the requirements for printing are a lot harsher
 
 
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